Unable to set up Ionic to Mac laptop

[smokinb]

I just purchased a fitibit ionic. On my mac when i go to fitbit/setup i  get a page that says unavailable. i want to download music but im not able to til i setup my fitbit ionic on the mac

Moderator Edit: Clarified subject

[LZeeW · Accepted solution]

Hello @smokinb and welcome to the Help forums.  If you are in Canada, and everyone posting about this issue is in Canada, the link is broken.  To get the link to work, go to your web dashboard, scroll to the bottom and change your location to United States.  Now you should be able to download the software you need.  Change your location back when you are done.

You need this software to transfer music, BUT you can't set up your Ionic on a Mac.  You set up your Ionic using the Fitbit app on your phone.  You can set it up on a Windows 10 PC using the Fitbit app for Windows 10, but we Mac users shudder at the thought.

Ionic manual 

I know this sounds complicated and confusing.  I didn't design this.  Don't shoot the messenger.

[smokinb]

Thank you very much for replying to my problem. I will try it later I’m at work now. I find it hard to believe that I would have to go outside of Canada to set up Fitbit connect. Thank you once again!

Sent from my iPhone

[LZeeW]

@smokinb   It's just a bad web link.  Fitbit is aware.  I reported it.

[relearn]

why can't I set up my ionic on my Mac, my phone won't install the Fitbit app. do I have to upgrade my phone to use my watch? is there a work around to get it to sync with my Mac?

[LZeeW]

Hello @relearn and welcome to the Help forums.  I looked at your profile and I see that you have been a Fitbit user for some time.  When you joined Fitbit, all the devices could be set up and synced with Fitbit Connect.  The newer devices aren't compatible with Fitbit Connect.  Your phone has to support iOS 12.2 or Android 7.0 minimum to run the Fitbit app.  I'm sorry, but I don't know of any workaround.