Unable to set up replacement Charge 2.

[Kilat]

Initially sent in my cracked screen pebble for charge 2, received a new one in the mail and that wouldn’t sync tech support established it a bad pebble, now I  just received my 2nd pebble and this also is not working any thoughts?   The app states it found the device and request the 4 digit number which I receive on the pebble but it keeps saying unable to pair. I all ready turned off my Bt and restarted my phone, still no luck, getting annoying...

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Kilat, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate you have reported this to me and for providing me details about this issue and the list of troubleshooting steps you've tried so far. At this moment, I would like to suggest you to go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device, as it's possible your old Charge 2 is still linked to your phone. After that, try to set up the new Charge 2 again:

1. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
2. Choose your tracker and follow the onscreen instructions to continue
3. When the app asks you to replace your current tracker, please replace it and continue with the process.
4. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.