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Unable to set up second hand Charge 2

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‎09-04-2025 13:04 - last edited on ‎09-05-2025 09:59 by Fitbit Moderator

‎09-04-2025 13:04 - last edited on ‎09-05-2025 09:59 by Fitbit Moderator

I have bought a 2nd hand Fitbit charge 2 as I lost my old one, when I go to set it up, it tells me there’s an update but when I press the update button on the iPhone it says if it’s locked it won’t let me press the button and the Fitbit itself has an ! On the screen. I tried resetting the phone. I tried resetting the watch. I’ve uninstalled and reinstalled the app. I’ve done everything that the Internet tells me to do and it still isn’t working.

 

Moderator Edit: Clarified subject.

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‎09-05-2025 10:25

‎09-05-2025 10:25

Welcome to the Fitbit Community, @NatalieSC. I'm sorry to hear that you haven't been able to set up your Charge 2. Thank you for mentioning the steps that you have followed in order to correct this.  I'll be happy to assist.

Could you please confirm that you have checked the help article: Why can't I set up my Fitbit device?

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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