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Unable to setup Versa

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‎01-06-2020 12:38 - last edited on ‎01-08-2020 14:54 by Fitbit Moderator

‎01-06-2020 12:38 - last edited on ‎01-08-2020 14:54 by Fitbit Moderator

My fitbit versa was drained the battery and it took me 2 days before charging as im out on the city.  when I charge it, it never connect to my mobile app, and not connecting in the bluetooth, as the timezone is in USA.  I tried so many time to connected and decided to reset in factory setting, and in my mobile app I remove it.  Now I cannot connect or set up the device into my mobile.

 

Can someone help me?

 

Moderator edit: Subject for clarity 

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‎01-08-2020 14:54

‎01-08-2020 14:54

Hello @gyn, welcome to the Community Forums! It's a pleasure to assist you today. Sorry for the delayed reply.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

I'll be around if you need anything else, please keep me posted.

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