Unable to sync Charge 3 after 12/23/2018 update

[capilano1]

Before 12/23/2018 firmware update, my Charge 3 wasn't syncing for quite a few days even when I had Sync All Day on and always been within WiFi or Cellular range. On 12/23/2018, the update of the iOS app and Charge 3 firmware were successful and the missed days of data showed up in the app. But Charge 3 didn't not snyc a single bit after that update. Now 12/24, 12/25 shows no data at all no matter what I tried.

1. Force quit the Fitbit app
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

When I tried to set it up as new device, it failed too. Right after, I entered the 4 digits in the app. It span for minutes, then Charge 3 shows an "X" that was it.

I can't believe I spend that much time trying to deal with this piece of garbage. But reading all the similar posts I can say Charge 3 is a poor product compares to 1 & 2.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @capilano1, have a warm welcome to the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us. Thanks for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping. 

[capilano1]

Today is 02/05/2019

Between my last post on Charge 3 not syncing (12/23/2018) to now, I experience at least another 2 times. Now have time to post again coz I'm fed up with this little device giving me headache on syncing issues. I'm sure Charge 3 has 78% battery; the iOS app (ver 2.87) is open. I saw the past 3 days with 0 data. I clicked Sync Now, it span a few rounds, that was it - no syncing. I had All-Day Sync on all these time - no syncing. Charge 3 is the worst product from Fitbit!!!

[MarcoGFitbit]

Hello @capilano1, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and let us know you're still experiencing this situation. At this moment, as you have already a case created with our Team, my best recommendation is to reply them back and let them know about this situation as they will be able to provide you more options and handle your case. 

Thanks for your patience and understanding, have a great day. 

[BrandyM79]

I’m having the same issue and tried the trouble shooting tips and I got the steps to sync but not any other data with be tracked. I’m doing a challenge and my steps are not being tracked.

[MarcoGFitbit]

Hello @BrandyM79, have a warm welcome to the Fitbit Community. 

Thanks for your participation in the Forums, I appreciate you have already tried to troubleshoot this issue on your side. Would it be possible for you to let us know the exact troubleshooting steps you've tried. Additionally the following information will be very useful for us:

• iPhone you're using.
• OS version running on your phone.
• App version installed (go to Account > Help to get it)

Thanks for your patience and understanding, we'll be waiting to hear from you.