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Unable to sync Flex, battery showing incorrectly.

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‎08-14-2017 03:52 - last edited on ‎08-15-2017 06:21 by Moderator Alum

‎08-14-2017 03:52 - last edited on ‎08-15-2017 06:21 by Moderator Alum

Any ideas?...... tried reset with pin,  Bluetooth on/off, e

 

Moderator Edit: Clarified Subject.

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‎08-15-2017 06:36

‎08-15-2017 06:36

Hello @AK2410, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

If the battery on your Flex is showing incorrectly in the app is due to it not being able to sync correctly, in which case I would like to suggest you to go to the Fitbit app and tap on Account, check if your tracker is listed under your name, if it's not listed we will need to set it up as a new device:

 

  1. Restart your phone
  2. Restart your Flex once again, only this time, leave it plugged in and charging.
  3. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
  4. Choose your tracker and follow the onscreen instructions to continue

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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