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Accepted Solutions
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Giniam22, I hope you're doing well, thanks for taking the time to reply, you're very welcome! 
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Giniam22, thanks for joining the Fitbit Community, it's great to have you on board.
Thanks for bringing this situation to my attention. Tell me, which tracker are you currently using? Since when have you experienced this situation? Have you restarted your tracker and your phone lately?
I will appreciate if you can reply to me with this information so I can check this further. Additionally, a screenshot of your recent activities will be very helpful for me as well.
Thanks for your patience and understanding, I'll be waiting for your reply.
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Giniam22, I hope you're doing well, thanks for taking the time to reply.
I appreciate your participation in the forums. Now, in order to restart your Alta HR, please follow these steps:
- Plug the charging cable into the USB port on your computer or a UL-certified USB wall charger.
- Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. The battery icon disappears after three seconds.
- Press the button on your charging cable three times within four seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into the computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
I hope this can be helpful, give it a try and let me know the outcome!
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Giniam22, I hope you're doing well, thanks for taking the time to reply, you're very welcome!
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!
Best Answer