Unable to sync on current day

[AMT1983]

Hi, really hoping someone can help me as I feel like I have tried everything to solve my problem with no luck.

Last week my son was paying with my iPhone in the evening and unbeknown to me he managed to switch off the auto-date/time option and manually move the date forward by one day.

I didn't realise and synched my Fitbit as normal the next morning before discovering what had happened and changing the date/time setting on the phone back to auto.

Ever since, I have only been able to sync my Fitbit first thing in the morning by going into my phone settings and moving the date forward by one day. If I don't do this then the app says synching but does not manage to actually sync. Once I have done the first sync I can then put the date back to auto and the sync works fine for the rest of the day.

i have tried uninstalling and reinstalling the app, removing and re-adding the device, making my phone "forget" the device, a factory reset on the device and letting the battery die totally (this was my last desperate thought!) but nothing will fix this. In fact, when I removed the device and re-added it I couldn't even do this until I had pushed the date forward by a day on the phone. It just told me that I had entered the pairing number incorrectly each time I tried.

I have a Charge 2 and am using an iPhone 8 with the latest software. Any ideas gratefully received, thank you.

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @AMT1983. It's good that the community is growing!

Thanks for sharing detailed information about what happened with the Fitbit app. You did a fantastic job with the troubleshooting steps, and I'm here to help you with this situation. It seems that the Fitbit app keeps thinking you're on a different time zone, so let's give a try to the following:

1. Make sure the Fitbit app is updated.
2. Force quit the Fitbit app and reboot your phone.
3. Open the Fitbit app, tap profile's icon > Advanced settings.
4. Turn off "Set Automatically" and manually choose any other time zone.
5. Then sync to save the changes.
6. Turn on "Set Automatically" and sync one more time.

Let me know how everything goes!

[SunsetRunner]

Hi @AMT1983 - You mention, “Last week my son was paying with my iPhone in the evening and unbeknown to me he managed to switch off the auto-date/time option and manually move the date forward by one day.”

I suspect the problem may be with your iPhone. Is the date correct on your iPhone? If not, then on your iPhone, go into Settings —> General —> Date & Time and verify that Set Automatically is set to On. If it was Off, change it, back out of the screen then power your iPhone off ... wait a couple minutes ... then power it back up.  This should correct the time on the iPhone.  Assuming it does, your next step would be to sync your Fitbit. If things are still not behaving, then definitely try the steps @LizzyFitbit suggested.

Oh the things our kids can do! My daughter once mistakenly turned off the automatic spell check feature in Word. When I complained that the reports I was proofing had too many spelling errors, we investigated and found the problem. Kids require out-of-the-box thinking.  

[AMT1983]

Hi @LizzyFitbit and thank you for getting in touch. I have tried your suggestion and I can get as far as changing the time zone but when I try to synch it the app says "synching and refreshing" at the top and the little icon is going round but it can't seem to complete the synch as it has now been like this for just over 10 minutes. The first time I tried I did a force close on the app and then reopened it and the advanced settings are still showing the timezone I changed it to but it just will not synch!

[AMT1983]

Hi @SunsetRunner! Thanks for your suggestion. I have checked the date/time settings on my phone and the auto is on with the correct date and time showing.

Kids can be absolute pains at times! Apparently he was moving the date on the phone forward to obtain fresh lives on a game he was playing on the phone. That in itself counts as thinking outside the box as it would have never even occurred to me that you could do that!

[SunsetRunner]

Another suggestion, @AMT1983 . 

• On your phone, tap Account —> Name of your Device —> Remove device.
• Also on your phone, delete the Fitbit app. Don’t worry, any info in your account will remain intact.
• Power the phone off.
• Restart your Fitbit device 2 or 3 times. 
• Power your phone back on.
• Reinstall the Fitbit app and log in. From Account, tap Set Up a Device. Follow the instructions, including connecting to Bluetooth and wifi, if applicable. 
• Try again to sync. 

Hope this snaps everything back into its correct place! Please let us know.