help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to sync or update tracker

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-07-2017 14:01 - edited ‎07-07-2017 17:49

‎07-07-2017 14:01 - edited ‎07-07-2017 17:49

Since about 1pm today I have tried and tried to sync and update my tracker for my Blaze via my iPhone 6.  I have tried everything that has been suggested on the forums and none have worked (I've done them at least 3 or 4 times)! Listed below are the things I have done (taken from another post by a moderator) -  

 

- Close the Fitbit app and open it again. A sync should occur whenever the app is opened.

- Turn off Bluetooth, turn it back on, and then open the Fitbit app.

- Reboot your mobile device and then open the Fitbit app again.

- Restart your tracker again.

- Uninstall and reinstall the Fitbit app.

- Consider using the All-Day Sync setting. This prompts your tracker to periodically sync with the Fitbit app but may cause increased battery drain on your mobile device or tracker.

 

I read that there was a bug that prevented syncing/updating if you have iOS 10.2 and above on your phone; well, I do. If the update was supposed to fix that, it didn't because I can't update the app or sync my Blaze.  I'm about to give up as this appears to be a brick now.  Pretty expensive brick but without the ability to update - a brick.  

 

My Blaze is stating that the date is October 5th 2016 and that the time is 19:59 - It's actually July 7th 2017 and the time is 1700.   

 

SO. VERY. FRUSTRATING.

 

HELP please!

 

(Edited:  because spelling and knowing today's date/year is hard!)

Best Answer
0 Votes
2 REPLIES 2

‎07-07-2017 16:17

‎07-07-2017 16:17

I have the same problem on my Blaze w/ it not synching to my iPhone 6.  At least my date and time is correct.  I tried everything including deleting my FitBit app and reloading it.  The problem there is now it won't let me sign back in.  Makes the Blaze a bit useless.

Best Answer
0 Votes

‎07-08-2017 04:55

‎07-08-2017 04:55

I have a Fitbit flex 2 and mine has not been syncing properly for the last 2 weeks and since Wednesday morning it hasn't synced at all...I've tried everything but the tracker is fully charged and even vibrates etc and lights up for steps etc...so frustrating don't know what else to do it must be the app. 

Best Answer
0 Votes