Unable to sync with app.

[Betsi1310]

This last week my fit bit has been recorded my exercise well. Last night when trying to sync it just kept saying “looking” for ages and this morning it hasn’t recognised that’s my device is charging which is normally does. How do I resolve this issue? 

Moderator Edit: Clarified Subject.

[Rich_Laue]

Hello @Betsi1310 

The first thing I would do is a restart of your tracker then restart the phone. If thre tracker still will not sync,  remove the tracker from your phone's bluetooth trusted devices,  then try a sync again. 

You say that ot hasn't recognized that your device isn't charging,  what or the "it" that you are referring to? Did the tracker charge last night?

Usually im trying to help someone with an inborn phone,  today it is an unknown tracker.

How do I restart my Fitbit device?

Troubleshoot a problematic device by turning it off and then back on

Why won't my Fitbit device sync?

Try these troubleshooting steps if your device is not syncing

[MarcoGFitbit]

Hello @Betsi1310 thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @Rich_Laue, thanks for all your help. 

@Betsi1310 first of all, I would like to apologize for the delay in the response. At this moment, if you have found @Rich_Laue's post useful, please mark it as a solution. This will be very helpful to other members of the Community that might be facing the same situation. 

Additionally, if there's anything else we can do for you, please feel free to reply. Have a great day.