help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to turn off syncing on iPhone.

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-22-2018 11:14 - last edited on ‎08-23-2018 07:34 by Moderator Alum

‎08-22-2018 11:14 - last edited on ‎08-23-2018 07:34 by Moderator Alum

I am unable to turn off the sync option in my iPhone settings so my phone and Fitbit Versa are permanently syncing with each other thus draining both batteries!! The button to turn this function off is greyed out!!

i have tried turning my phone on and off, deleting and reinstalling the app but nothing is working!!

please help!

thanks

Mel x

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎08-23-2018 07:51

‎08-23-2018 07:51

Hello @Mel1365, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for reporting this to me, I'll be happy to assist you with this situation. Please note that All-day Sync has been tested and our team was able to verify that it does not drain the battery on your watch. However, if you'd like to remove this feature and it shows disabled when you go to Account > Versa > All-day Sync, please go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device, then restart your phone. 

 

This will remove the Bluetooth link between your phone and your Versa and in case you had set up Notifications before, please set them up again by going to Account > Versa > Notifications. 

 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎08-23-2018 07:51

‎08-23-2018 07:51

Hello @Mel1365, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for reporting this to me, I'll be happy to assist you with this situation. Please note that All-day Sync has been tested and our team was able to verify that it does not drain the battery on your watch. However, if you'd like to remove this feature and it shows disabled when you go to Account > Versa > All-day Sync, please go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device, then restart your phone. 

 

This will remove the Bluetooth link between your phone and your Versa and in case you had set up Notifications before, please set them up again by going to Account > Versa > Notifications. 

 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes