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Unable to update Charge 3.

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‎05-04-2019 07:00 - last edited on ‎05-05-2019 07:58 by Moderator Alum

‎05-04-2019 07:00 - last edited on ‎05-05-2019 07:58 by Moderator Alum

I have tried for the last 4 days to update my Charge3 and it will not do it.  Now my IPhone app won’t update and constantly says its updating which clearly it isn’t!!!   Any ideas?

 

Moderator Edit: Clarified Subject.

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‎05-05-2019 08:10 - last edited on ‎03-08-2025 08:44 by Fitbit Moderator

‎05-05-2019 08:10 - last edited on ‎03-08-2025 08:44 by Fitbit Moderator

Hello @elamjac thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. Tell me, have you restarted your Charge 3 lately? Have you restarted your phone as well? If so, I would like to suggest you the following steps:

  • Plug in your Charge 3 and make sure it's charging. 
  • Open the Fitbit app and start the update, make sure there are no other Bluetooth devices around. 
  • If the device is still not updating, restart it again and try the following:
    1. Go to your phone Settings > Bluetooth and remove the Charge 3 from here
    2. Force-quit the Fitbit app.
    3. Open the app and try to update again.

Give these steps a try and if your Charge 3 is still having trouble updating, please let us know. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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