Unable to use barcode scan on food tile with iPhone 14 Series

[mlim24]

I've been using the Fitbit app since 2015 and scanning barcodes without any problems with my previous iPhones. I got a new iPhone 14 Pro last month and it will not scan any food barcode. It's like it won't focus properly. It just says "Still Looking..."  Fitbit, please fix the app!!! Please.

Moderator Edit: Clarified subject

[SunsetRunner]

Got a new iPhone 14 pro.  Now my app won’t focus on the barcode to add food to my log.  If I close the app and open the camera, it focuses just fine.

[ManofLeisure87]

Wife and I having same problem with our 14 pros. 

[SunsetRunner]

I have been messaging back and forth with Fitbit support on Twitter.  After all that, it boils down to “wait for the next update on the app”,  tho they said they don’t don’t have a release date planned for an update yet.  Guess we’re just SOL for the time being.

[AngryCustard]

Same problem with my iPhone 14 Pro never wants to focus on the barcode

[wargote]

I’m having the same issue and I just updated to the most recent release that just came out 2 days ago. 
I’m still having the same issue

[mlim24]

Just messaged Fitbit again on this. Still no resolution....

[wallabaus]

Anyone hear any updates on this yet?

[Illbefitinabit]

It looks like I am not alone with this occurring as I'm having this issue on the iPhone 14 Pro Max. I'm like come on now what the devil? LOL!

[Dimples65]

After viewing several forums, I learned that in order to scan barcodes with an IPhone 14 Pro Max (or maybe any 14), you need to hold the phone 7.8" away from the barcode. It now works for me!

[Trojans90]

This does not work for me, the app just says still searching.  Any other ideas?

I called into the support team and they acted like they have never heard this problem.  I told them that many are having this issue.  They escalated my request and send me the following email:  I am not certain how to complete these steps as the instructions are not really clear.  Also, will clearing the cache permanently delete my fitbit history? 

Hi Paul,

Thank you for contact Fitbit

Certainly this issue is not common and thank you for letting me know you have tried some solutions on your own.
 

I'm not sure if you tried already the following, but perhaps a full restart will do the trick:
 

1. Log out from your Fitbit app and go to your phone settings.
2. Access to the App manager option and look for the Fitbit app in your downloaded apps list.
3. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone.
4 .When your phone has initialized, go back to your app and try again.

 
Hope this helps and let me know how it goes
 

[Trojans90]

I have the exact same problem on the iPhone 14 that I bought a few weeks ago.  Have you located a fix?  When I call into support they react like this is new to them.....

[mlim24]

No, still no fix. I’ve tried contacting Fitbit multiple times, and they are not able to help. I keep hoping one of their app updates fixes the problem but no luck so far. My only “fix” is to use my old iPhone to scan new foods. I don’t think they care anymore.

[LZeeW]

I'm going to flag this thread to get a moderator involved.  I hope a moderator can confirm that Fitbit is aware of the problem.

[DavideFitbit · Accepted solution]

Hi everyone, thanks for taking the time to share your feedback and comments about this issue when trying to scan foods barcodes with the Fitbit app on iPhone 14 Series and the steps that you've tried on your own to try to resolve this problem.

I wanted to let you know that this has been shared with the team so they can look into it. Any new information about this issue will be shared in this thread as soon as it's available. 

I'll mark this post as the Best Answer, not because this issue is resolved, but so other members can know we're looking into this. Please know that your patience is greatly appreciated and the team continues to work to improve the Fitbit experience.

[Lizzyy]

Just tried to scan a barcode, and the camera is not focusing still. Any updates on a resolution or work-around? 

[ChrisMc29]

Was glad to see the Fitbit team is on this issue.  Since upgrading to the iPhone 14 Pro I haven't been able to scan foods into the app.  I do hope a solution is found as I really hate sorting through foods to find what I need and manually log everything.  The scan foods option was such a great feature.

[x002657]

So here we are in June, 2023 and still no resolution?

[LZeeW]

@DavideFitbit   Do you have any update on this issue?  It's been almost six months.

[mlim24]

Still no response from Fitbit. Pretty sure they don't care. Very frustrating.