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Unusual sync

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‎10-13-2019 09:42

‎10-13-2019 09:42

I forgot to wear my Charge 3 one day this week, but when I went to the app on my iPhone it showed I had gotten over 10k steps...I checked steps against Apple Watch and virgin health app and that was fairly close.  How did it sync on Fitbit app when device was miles away, on charger?

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‎10-13-2019 17:43

‎10-13-2019 17:43

Hello and welcome @JESMama 

I see you have what your calling an unusual sync. Actually it’s not unusual at all. It’s actually telling you your tracker is working perfectly. Here’s why: Most Fitbit devices record detailed minute-by-minute data for 7 days. (Fitbit Alta records minute-by-minute data for five days). Fitbit devices can store daily totals for up to 30 days. 
😃 please let me know if this answers your question. If it indeed does please tap “best answer” under my post...it helps other individuals seeking answers to a similar question

View best answer in original post

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2 REPLIES 2

‎10-13-2019 17:43

‎10-13-2019 17:43

Hello and welcome @JESMama 

I see you have what your calling an unusual sync. Actually it’s not unusual at all. It’s actually telling you your tracker is working perfectly. Here’s why: Most Fitbit devices record detailed minute-by-minute data for 7 days. (Fitbit Alta records minute-by-minute data for five days). Fitbit devices can store daily totals for up to 30 days. 
😃 please let me know if this answers your question. If it indeed does please tap “best answer” under my post...it helps other individuals seeking answers to a similar question

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‎10-15-2019 04:21

In response to SunsetRunner

‎10-15-2019 04:21

But this was recording steps taken while Fitbit was at home miles away. Usually if I don’t wear the device while taking the steps they don’t show up even when I sync. 

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