help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Update not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-11-2021 18:40

‎05-11-2021 18:40

Can’t even do anything on the watch itself, and when I try to update it on my phone it won’t. It just wants me o restart the update process but never completes and I can’t do anything. I’ve restarted both my phone and the watch, tried it on a laptop, updating my phone and I don’t know what to do. 

Best Answer
0 Votes
1 REPLY 1

‎05-17-2021 14:26

‎05-17-2021 14:26

Welcome to the Fitbit Community, @savannah123.

 

Thanks for the details shared in your post and for already trying to resolve the issue. You can confirm our complete troubleshooting tips in Why can't I update my Fitbit device? I was able to see that you have already contacted our Support team regarding this. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes