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Updated iPhone app and now Surge won't connect or sync

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‎02-03-2017 11:42

‎02-03-2017 11:42

I updated the Fitbit app on my iPhone and now the Surge won't connect or sync.

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‎02-06-2017 04:07

‎02-06-2017 04:07

Hello @rock4765, thanks for joining us, it's great to have you on board. 

 

Have you tried restarting your Surge lately? To restart your Surge:

 

  1. Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge for 10 to 15 seconds, until you see the screen flash or start to dim.
  2. Let go of the button and after the screen turns off, wait 10 seconds and press the Home button.

If you have already tried this, I would like to suggest checking @HelenaFitbit's excellent recommendations that have been proven very helpful for many members of the Community in your exact same situation. If after trying these steps your Surge is still not syncing please set up your tracker as a new device once again. 

 

To set it up as a new device:

  1. Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
  2. Choose your tracker and follow the onscreen instructions to continue
  3. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, if there's anything else I can do for you please keep me posted! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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