Updated the app and now it can’t synch with my watch

[GabiR]

I updated the app yesterday and now my watch and app won’t synch

[SteveH · Accepted solution]

I would try restarting your phone and then restarting your fitbit using this procedure:

https://help.fitbit.com/articles/en_US/Help_article/1186/

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file:

https://help.fitbit.com/articles/en_US/Help_article/1866/

[rorydaniel]

Try resetting your Fitbit by setting it up to charge. While it is charging, press and hold the button on your Fitbit for 10-12 seconds until you see the Fitbit icon and a version number. Then let go of the button. Unplug your tracker from the charging cable. You should now be able to synch.