Verification email won’t send

[Vlk10]

I created an account on the iOS app but I still get a banner at the top that says I need to verify my email address. When I click send another email verification, no email is ever sent to my email address. 

[CindyMFitbit · Accepted solution]

Hi @Vlk10 Welcome! It's great to see you around. 

Thanks for the details shared on your post. If you haven't done so, I recommend doing the following:

• Make sure the Fitbit app is up-to-date, a new version was just released. For more information, see How do I use the Fitbit app?
• Check spam/junk folders
• Tap on Banner > Resend verification email
• Check for email from Fitbit, and click Verify your email.

 If you continue experiencing this, get in touch with our Support team, they'll continue assisting you. 

See you around. 

[Vlk10]

My email associated with the account is an outlook account. I tried logging in from a desktop instead of the app and resending the verification email and it still won’t come through!

-Valerie Keyes-

[CindyMFitbit]

Thanks for your reply @Vlk10. 

I appreciate for letting me know that you have not received the verification email yet. I was able to see that you have reached out to our Support Team and since the issue persists, I recommend to continue working with them since they have already all the details and special tools to continue assisting you. Thank you for your patience while dealing with this situation.

See you around. 

[PeteM2]

I’ve got same problem. Banner at top of app screen says I need to verify account but no email from Fitbit comes through to my ICloud.com account.  Spoke to support and they say it is an Apple email issue…..Apple blocking the verification email. And that I need to set up another email account to get the verification email. 
can this be right. ?? Otherwise every Apple email (.iCloud.com) user would have the same problem. 

[CindyMFitbit]

Welcome to the Community Forums @PeteM2. 

Thanks for the detailed information shared. As our support team mentioned, we believe your email provider is blocking email messages from us, if you haven't done so, you can try adding messages-noreply@account.fitbit.com and noreply@fitbit.com to your email contacts and send the verification email one more time. 

If your already contacted your email provider and the verification email is still not received, you can change the email as suggested before. For instructions, please see How do I manage my Fitbit profile? 

Catch you later.

[Vlk10]

I’ve already done all of this and it’s still not working

-Valerie Keyes-

[CindyMFitbit]

@Vlk10 Thanks for responding. 

I appreciate all your troubleshooting efforts so far. If you are not using the iCloud Mail service, you should be able to get the verification email so I'm sorry for the inconvenience. Since you already contacted our support team and they escalated your case, I recommend to update the information with them. I know they will be glad to help you out. 

See you later.

[PeteM2]

Have now set up an alternative (non iCloud) account, have changed the email contact address on my Fitbit app, and have received a verification email saying everything is set up ok.

However, the banner across the top of the Fitbit App on my iPhone is still there, saying that the Apple email needs
verifying.

I don’t seem able to get rid of this banner……any ideas

Thanks

Pete

[PeteM2]

Hi Cindy
Please ignore earlier email this evening.
Everything seems fine now
Pete

Sent from my iPhone

[thebill970]

Come on Fitbit! You need to stop telling Apple users to contact Apple or change their email address to fix this. I shouldn't have to change my email address because my email is not the problem.  It is a Fitbit email that is being blocked so you need to contact Apple and be good to your Apple users and fix the **ahem**ed issue!

[PeteM2]

Couldn’t agree more! Only used a separate email account because I was fed up with seeing “verification email banner “ every time I went into App.
Pete

Sent from my iPhone

[thebill970]

Below is proof that Apple is blocking messages from Fitbit but it is due to Fitbit's DMARC policy which only Fitbit can fix.  So, there's some help for you FITBIT.  Please fix!

Reporting-MTA: dns; icp-osb-irony-out2.external.iinet.net.au

Final-Recipient: rfc822;<removed>@icloud.com

Action: failed

Status: 5.0.0 (permanent failure)

Remote-MTA: dns; [17.57.154.7]

Diagnostic-Code: smtp; 5.3.0 - Other mail system problem 554-"5.7.1 Your message was rejected due to account.fitbit.com's DMARC policy. See

https://support.apple.com/en-us/HT204137

for info" (delivery attempts: 0)