help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 - Fitbit app not functioning properly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-01-2020 14:30 - last edited on ‎05-07-2020 18:30 by

‎05-01-2020 14:30 - last edited on ‎05-07-2020 18:30 by

iPhone 8 - Versa 2

 

FitBit version 3.20.1

iOS 13.3.1


The iPhone FitBit app opens normally, but all links for fitness tracker, sleep data, weight log and other sections do not work. The + signs next to the links are greyed out. 

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎05-07-2020 18:29

‎05-07-2020 18:29

Welcome to the Fitbit Community, @ParadiseBill. I am sorry for the delayed response.

 

I am sorry to hear the Fitbit app is not functioning properly. Thanks for trying to resolve this, I appreciate the details shared and I am here to help. I recommend doing the following:

 

  1. Log out from the Fitbit app.
  2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
  3. Force quit the Fitbit app.
  4. Reboot your phone.
  5. Open the Fitbit app and log back in to your account.

If the issue persists, some users were able to resolve the issue by uninstalling /reinstalling the app. Make sure to sync your watch before to not lose any data. 

 

Keep me posted on the outcome. I'll be around if you have any additional questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes