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Versa 2 cannot pair with my iPhone

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‎04-07-2020 13:25 - last edited on ‎04-09-2020 17:42 by

‎04-07-2020 13:25 - last edited on ‎04-09-2020 17:42 by

Hi,

I just bought a new, originally packaged Versa2 but it cannot pair with my phone (iphone8). Every time I get a message "This device has been locked and cannot be paired. This may happen if a device is reported lost or if a warranty replacement has been issued. If you believe this is in error, please contact Customer Support". I e-mailed to CS, but maybe anyone here has had the same problem and can help me somehow?

 

 

Moderator edit: subject for clarity

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‎04-09-2020 17:41

‎04-09-2020 17:41

Welcome to the Fitbit Community, @Ka.Ku. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with setting up your new Fitbit Versa 2 with your iPhone 8. Thank you for your efforts to resolve this and contacting our Customer Support team. I understand your concern and recommend to continue working with them since they have already all the details and special tools to continue assisting you. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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