Versa 2 hourly goals are not clear in the iOS Fitbit app 3.45

[MitchMack]

My Versa 2 used to display 14 distinct red strips for each hour where I completed 250+steps.  A couple of days ago the display is no longer clear and distinct.  The strips for each hour now run into each other or are incomplete.  It used to be easy to identify each hour.  Now it's not.  I have shut down the app and rebooted my iPhone a couple of times and it has made no difference.  Any ideas? 

Moderator edit: subject for clarity 

[LZeeW]

Hello @MitchMack and welcome to the Help forum.  I am seeing the same thing in Fitbit app v 3.45.  It can also appear in the Exercise tile.  I am reporting this as a bug.

[MitchMack]

Thank you @LZeeW!

[LiliyaFitbit]

Welcome to the Fitbit Community, @MitchMack. It’s good to see around and thank you for your support, @LZeeW.

Thanks for the details shared in your posts and for already trying to resolve the issue. I recommend doing the following:

1. Log out from the Fitbit app: tap your profile's picture, scroll and tap log out.  
2. Force quit the Fitbit app.
3. Clear your iPhone cache: How to Clear Your Browser's Cache on an iPhone.
4. Reboot your phone.
5. Open the Fitbit app and log back into your account.

If the issue persists, please provide a screenshot, your phone's model and OS version for further investigation. You can follow these steps to attach a screenshot to your next reply: How To: Add An Image To Your Post.

Looking forward to hearing back from you.

[MitchMack]

Thanks @LiliyaFitbit.  I tried the 5 steps and I still have the problem.  I am having trouble inserting images.  I select the camera icon; Insert/edit image, but the only options I get are shown below.  I have tried many times and get the same result each time.  Any ideas?

Source; Image description; Dimensions; x - Constrain proportions, Then OK or Cancel

[LZeeW]

@LiliyaFitbit   As a long time user, I did that before reporting the bug.  It did not work.  I use an iPhone 6s, iOS 14.7.1, Fitbit app 3.45.

Progress marks not evenly spaced an they overlap

@MitchMack   I am unmarking my first response as the best answer for now.  It answered your question, but the problem is still there.  Other users might think it is corrected.

[LiliyaFitbit]

Thank you for your replies, @MitchMack and @LZeeW.

I appreciate your efforts and the additional details. I just forwarded this information to my team for further investigation. I'll update this thread once I receive more details, I appreciate your patience and understanding. Thanks again for calling this out!

@LZeeW Thank you for providing a screenshot. 

See you around.

[MitchMack]

Thank you @LZeeW.  Your 250+ Steps display looks just like mine.  I am also on an iPhone 6s with iOS 14.7.1, but I have Fitbit Versa Version 72.1.15 (looks different to your app version, but that is the only version I can find).

[LiliyaFitbit]

Thank you for your reply, @MitchMack.

I appreciate the additional details as this will help our team to investigate the issue and work on the resolution. Thank you for your time and efforts. I'll post back once I have more details to share.

See you around.

[KFit789]

Since I updated the app over the weekend, the active hours tracker looks weird. Anyone else experiencing this?

 

[LiliyaFitbit]

It’s good to see you in the community, @KFit789.

Thanks for the details shared in your post and for providing a screenshot. I appreciate your efforts and would like to confirm that this issue has been reported to our team and they are currently investigating it. I've merged your post to this thread for updates. 

See you around.