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Versa 2 - iOS app shows same stats every day

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‎06-30-2020 22:15 - last edited on ‎07-05-2020 18:32 by

‎06-30-2020 22:15 - last edited on ‎07-05-2020 18:32 by

The app on my iPhone shows the same stats every day. Same floors. Same steps. Same calories...etc. I have deleted my Bluetooth connection and then set it up again but it didn’t correct the issue. Help!

 

 

Moderator edit: subject for clarity

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‎07-05-2020 18:31 - edited ‎07-05-2020 18:32

‎07-05-2020 18:31 - edited ‎07-05-2020 18:32

Welcome to the Fitbit Community, @Pete421.

 

I appreciate your participation in the Forums and sharing that the app on your iPhone shows the same stats every day. Thanks for trying to resolve this, I understand how you are feeling and I am here to help. I recommend doing the following:

 

  1. Log out from the Fitbit app.
  2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
  3. Force quit the Fitbit app.
  4. Reboot your phone.
  5. Open the Fitbit app and log back in to your account.
  6. Sync your Fitbit and check your details.

By the way, I've moved your post to iOS App board so we can keep our forums organized.

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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