Versa 2 not receiving notifications

[Rob2632]

I know there are posts on here to cure this I have tried them all to no avail 2 day old versa 2 with updated software and iPhone 7 with latest ios flatly refuses to display notifications I I revert back to charge 3 that works fine. Any advise or suggestions great l appreciated before it goes back to the store 

thank you 

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Rob2632. 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with receiving notifications on your Versa 2. Thanks for trying to resolve this, I appreciate the additional details and I am here to assist you. I would like to advise that this issue has been reported to our team and we're working to identify a resolution as quickly as possible. Be sure to keep the Fitbit app and your phone up-to-date. 

You can confirm the notifications settings and the instructions in Troubleshooting quick tips for iPhones. Make sure to toggle the iMessage setting: General > Messages > iMessage, verify the `Show Previews` to be on `Always`.

If you have any questions, feel free to let me know.

[Rob2632]

Hi not actually sure what I’ve dont different but now getting notifications and when checking the notifications and in particular that app notification icon theee is a full list in there checked the ones I wanted and all working
Thank you

Sent from my iPhone by Rob

[LiliyaFitbit]

Hi @Rob2632, thank you for your reply.

I am glad to hear you're getting notifications now. Thank you for your time and feedback. I hope you continue enjoying the Fitbit experience and working on your goals. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums. Happy stepping!

[Carly2907]

I am having the same syncing issues, versa 2 is constantly unpairing, all my software is up to date on the watch and the phone, I’ve gone through the forgetting the watch and resyncing the whole thing, I’ve even factory reset it.

I get no notifications even though all permissions are on and the battery is going in about 12 hours. had the watch 3 days! 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Carly2907.

Thank you for joining the thread and sharing the issues you're experiencing with your watch. I understand how you are feeling and appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

See you around.