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Versa 2 not syncing with iPhone 11 iOS 13.5.1

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‎06-25-2020 08:50 - last edited on ‎06-26-2020 12:57 by

‎06-25-2020 08:50 - last edited on ‎06-26-2020 12:57 by

My Versa 2 is not synching properly with my iPhone 11. When syncing, getting message that device is not found. I have the app on my iPad and it is working correctly. 

 

 

Moderator edit: subject for clarity

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‎06-26-2020 12:56 - last edited on ‎09-14-2024 10:52 by Fitbit Moderator

‎06-26-2020 12:56 - last edited on ‎09-14-2024 10:52 by Fitbit Moderator

Welcome to the Fitbit Community, @magillsc.

I am sorry to hear your Versa 2 is not syncing properly with your iPhone 11. Thank you for mentioning that your watch is syncing with your iPad without any issues, I appreciate the additional details and I am here to help. I recommend trying the following:

  1. Go into your phone's Bluetooth menu.
  2. Tap on the icon next to your Fitbit device.
  3. Press Forget this device.
  4. Re-open the Fitbit app and re-bond your device. 

Since you use more than one phone to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it. For complete troubleshooting instructions see Why won't my Fitbit device sync?

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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