Versa 2 syncing difficulty with iPhone 12S Pro after updating to iOS 14.7.1

[vee]

My Versa 2 is having so much trouble connecting to my phone since I updated to the newest iOS. I have an older phone that I’m using and I won’t update it! Has anyone updated and not had this problem? it seems odd that it would be just me! Every time I open the phone it tells me it’s not connected and I have to forget the device to fix it

Moderator edit: subject for clarity 

[vee]

To clarify I have an iPhone 12s pro but I’m having to connect via my older iPhone 6 which doesn’t have the new update. 

[LiliyaFitbit]

It’s good to see you in the community, @vee.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and thank you for sharing your concern. If you're using several devices for syncing, your watch is trying to connect to both and the Bluetooth connection can be interfered. Check if having another device not nearby or turning off Bluetooth on it helps. You can confirm our complete troubleshooting tips in Why won't my Fitbit device sync? 

Hope this helps. 

[SunsetRunner]

I'm having the same problem with my iPhone 8 under iOS 14.7.1.  Most times when I try to sync my Charge 4, typically first thing in the morning, I get the same error message that the connection was lost, and that I should go to settings to forget the device, only to come back to the app to re-sync. It does reconnect and sync properly, but why does it always lose it's connection to the app and hence I have to forget the device under settings.  I only try to sync with my iPhone 8 device.  

[vee]

I gave up on the Versa 2, I have another Fitbit I am currently using!  Hopefully this gets fixed soon though!  I need the Versa 2 for health metrics as well as floors. It was too annoying  for it not to stay synced and have to "forget it" every time I opened the app.  I have a Luxe and that is staying synced!

I tried all the suggestions, thanks Liliya, HOWEVER they didn't work! My other phone had been off and not even logged into Fitbit. I was hopeful that disabling my desktop bluetooth would work, but no.  Nothing worked. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner. Thank you for your reply, @vee.

Thank you for the details mentioned and the troubleshooting performed. I am sorry to hear about the frustration this situation has caused. If the issue persists, I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[littleriver1924]

I am having the same problem. I constantly have to tell my phone “Forget the Device” and reconnect. This isn’t acceptable. I never had this problem before. I should not have to constantly re-sync my fitbit. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @littleriver1924.

Thank you for joining the thread and sharing the details of the issue you're experiencing. I understand how you are feeling about this situation and appreciate your troubleshooting efforts. Sometimes a missing requirement is the cause and I recommend confirming our complete tips in Why won't my Fitbit device sync? 

Hope this helps.