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Versa 2 syncing difficulty

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‎06-20-2021 03:51 - last edited on ‎06-21-2021 14:07 by

‎06-20-2021 03:51 - last edited on ‎06-21-2021 14:07 by

I constantly have issues with my device syncing. Randomly it will synch a weeks worth of data. My husband has no such issues with his Versa 2, so it’s not our internet connection. I’ve trouble shot it with customer service and the online information, but it continues to be a struggle. I have removed bluetooth countless times from the phone to resync, reset the device by holding the button ten seconds at least weekly, made sure everything was updated on the phone, and so on. I have never had these issues with old devices. Is this a common issue?

 

 

Moderator edit: subject for clarity 

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‎06-21-2021 14:16 - edited ‎06-21-2021 14:17

‎06-21-2021 14:16 - edited ‎06-21-2021 14:17

It’s good to see you in the community, @ibanna.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. Our team is releasing a new version of the Fitbit app and I recommend confirming if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app? Since you've been in touch with our Support team regarding this issue, I suggest contacting our team back as they have already all the details and special tools to continue assisting you. I know they will be glad to help you out and provide a solution. You can confirm the complete troubleshooting tips in Why won't my Fitbit device sync?

 

By the way, I've moved your post to the iOS App board so we can keep our forums organized.

 

See you around.

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