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Versa 2 won’t connect to iOS Fitbit app

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‎03-12-2024 09:30

‎03-12-2024 09:30

My versa 2 will not reconnect to the Fitbit app. It gets stuck on the code screen, just keeps saying “code is not valid try again” - I have done all the troubleshooting steps I’ve seen, multiple times. I have been trying to get it to connect for 3 days.

restarted phone, app, and device

updated phone and app

turned on and off bluetooth

unpaired from bluetooth

 

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‎03-12-2024 12:04

‎03-12-2024 12:04

Welcome to the community forums @Kandy92. 

Thank you for sharing the inquiry regarding your Versa 2. Sorry to know the inconvenience. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

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