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Versa 3 keeps dropping Bluetooth connection

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‎07-07-2022 16:37 - last edited on ‎07-11-2022 18:36 by Fitbit Moderator

‎07-07-2022 16:37 - last edited on ‎07-11-2022 18:36 by Fitbit Moderator

I have had the Fitbit Versa 3 since yesterday and the Bluetooth connection drops constantly.  My notifications constantly stop working and I have to do a restart on my phone. I had a 2 hour live chat with Fitbit with no resolution.  Apparently this is an ongoing problem. Very frustrating as I would not have purchased this Fitbit had I known there were issues .  Two hours later and they still could not fix it.

 

Moderator Edit: Clarified subject

 

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‎07-11-2022 18:57 - last edited on ‎04-07-2024 11:55 by Fitbit Moderator

‎07-11-2022 18:57 - last edited on ‎04-07-2024 11:55 by Fitbit Moderator

Hi there, @Bigbanana.

I've moved your post to this thread to keep the forums organized. Thanks for the steps tried on your own and I'm sorry you continue having this issue. Just to confirm, have you made sure to exhaust the troubleshooting steps suggested in this help article? If not, please give it a try and once your Versa 3 is syncing, set up the notifications one more time as described here.

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