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Versa 4 giving sleep times when I’m not wearing it

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‎01-10-2024 06:09

‎01-10-2024 06:09

Hi! I’ve noticed for the past month that my Versa 4 is randomly giving me sleep hours when I’m not wearing the device. Is anyone else having this issue? Any way to fix the problem? 

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‎01-10-2024 08:08

‎01-10-2024 08:08

Hello @ElviaL and welcome to the Community.  The green LEDs are supposed to turn off when you're not wearing your Fitbit.  Sometimes, the lights don't turn off.  I think the band ends overlap in just the right way so the light gets reflected back.  Your Fitbit isn't moving, it is getting a "heart rate" that is complete artifact, so it thinks you are asleep.  Make sure the LEDs turn off.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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