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Versa 4 screen black only charges and syncs while on charger

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‎02-27-2026 09:34 - last edited on ‎03-01-2026 05:49 by Fitbit Moderator

‎02-27-2026 09:34 - last edited on ‎03-01-2026 05:49 by Fitbit Moderator

After update my Versa 4 does not collect data while wearing it and the the screen remains black.  I can place fitbit on charger and sync with phone and does sync but no data collected.  I! have reset both versa and app iphone with no positive changes  same result.  what's next???? not acceptable product

 

Moderator edit - formatting

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‎02-28-2026 19:39

‎02-28-2026 19:39

Hi @syl10 - this seems like a common issue if you look in the forums.

The update, or the way it is done, does seem to have a problem which causes the watch to only work while on charge (or a short while after charge) if that is what you are experiencing.

Author | ch, passion for improvement.

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‎03-01-2026 06:02

In response to Guy_

‎03-01-2026 06:02

Hi @syl10 and welcome to the Fitbit Community. 

Thank you for your message. I'm sorry to hear you are experiencing this black screen issue of your Versa 4. Thank you as well for all the troubleshooting steps you tried. 

Could you please confirm if you see the lights on the back of the pebble? Does the Versa 4 vibrate when you put in on charge? 

Please try for now to review the steps explained here: Why isn't my Fitbit device's battery charging?

@Guy_ Thank you for the support always given. I appreciate it. 

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