help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite not counting steps with new iOS 14.3

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-15-2021 05:45 - last edited on ‎01-17-2021 14:32 by

‎01-15-2021 05:45 - last edited on ‎01-17-2021 14:32 by

Updated my iphone with the new iOS 14.3 software and my fitbit isn't counting my steps.  I have tried quitting the app, turning off bluetooth, restarting my phone,etc.  No luck.  Help.

 

 

Moderator edit: subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎01-17-2021 14:31

‎01-17-2021 14:31

Welcome to the Fitbit Community, @tjsg.

 

Thank you for sharing the details of the issue you’re experiencing. I appreciate your troubleshooting efforts and recommend restarting your watch: How do I restart my Fitbit device? If you see your steps on the watch, but not in the app, please follow the complete troubleshooting instructions at Why won't my Fitbit device sync?

 

I'll be around if you need further help.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes