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Versa Lite not receiving notifications

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‎01-31-2020 15:33 - last edited on ‎02-02-2020 10:20 by Fitbit Moderator

‎01-31-2020 15:33 - last edited on ‎02-02-2020 10:20 by Fitbit Moderator

why is versa lite is not receiving any notifications? This is a new versa lite I just installed today.

 

Moderator edit: updated subject for clarity

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‎02-02-2020 10:28

‎02-02-2020 10:28

Hi @simplegal. Welcome to the Community. I'm sorry for the delayed response.

 

Congrats on your new Versa Lite and I'm sorry that the notifications aren't working correctly. To investigate may I know your iPhone's model and OS version? Also, have you made sure to turn on the notifications on your watch. If you haven't, please wipe down from the top of your Versa Lite's screen, tap the quick settings icon and turn off the Do No Disturb (circle with line icon) and Sleep Mode (moon icon) settings.

 

I'd also recommend to give a try to the steps described in this help article. Please make sure to carefully follow those instructions to get the notifications working on your watch.

 

Keep me posted.

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