Versa Lite syncing difficulty and suggestion

[StuartEverard]

Huge improvement is needed in syncing when it comes to the Fitbit Versa Lite. It was my wife's watch and synced perfectly with here iPhone 6 until it was 13 months old, at which point it started losing time and struggling to sync.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @StuartEverard.

Thank you for sharing the details of the issue you’re experiencing. Our team is always working on our products and services, and your comments are always welcome. I could see that you've been working with our Support team about this. If you still need help, please feel free to contact our team back for further assistance. To share additional feedback or if you want the features to be improved, feel free to visit our Feature suggestion board. You can read the FAQ to better understand how that board works and do a search first, in case someone else has already suggested your idea, or something similar.

I'll be around if you have any questions.

[StuartEverard]

Hi there

Thanks for your message. Unfortunately, the support team have said there is
nothing more that can be done, and I need to just accept that a Fitbit can
stop working after only 15 months, which is really disappointing from a
so-called premium fitness watch manufacturer.

Kind regards
Stuart

[LiliyaFitbit]

Thank you for your reply, @StuartEverard.

I understand how you are feeling about this situation and appreciate your feedback. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding and hope to keep you in the Fitbit family.

I'll be around.