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Versa Lite won't sync and shows Fitbit logo

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‎04-19-2020 09:58 - last edited on ‎04-20-2020 14:19 by

‎04-19-2020 09:58 - last edited on ‎04-20-2020 14:19 by

Help my versa lite will not connect to my iPhone and will not even work just shows Fitbit logo on watch and app just says it can’t sync

 

 

Moderator edit: subject for clarity

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‎04-20-2020 14:18

‎04-20-2020 14:18

Welcome to the Fitbit Community, @Burls80.

 

I am sorry to hear your Versa Lite won't connect to your iPhone and shows the Fitbit logo. Thanks for trying to resolve this and I am here to help. I recommend checking if your watch is updated to the latest firmware version by following the troubleshooting instructions from this help article: Why can't I update my Fitbit device?

 

If you continue experiencing difficulties with syncing, please follow the steps from this help article: Why won't my Fitbit device sync?

 

Keep me posted on the outcome. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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