help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite won't update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-16-2020 09:26 - last edited on ‎05-17-2020 18:46 by

‎05-16-2020 09:26 - last edited on ‎05-17-2020 18:46 by

I deleted everything, factory reset, updated to the latest OS and the latest fitbit app and it finally connected but when it tries to update it can't maintain a connection to update the watch. It gets to 10 or 12 percent and then fails. I've tried dozens of times and wasted so many hours on this...is there anyone who can help? How can a product be this bad? It doesn't make sense.

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎05-17-2020 18:45

‎05-17-2020 18:45

Welcome to the Fitbit Community, @roark007. 

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with updating your Versa Lite. I totally understand how you are feeling and appreciate your troubleshooting efforts. I would like to confirm if you've followed the complete troubleshooting instructions from this help article: Why can't I update my Fitbit device?

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes