Versa not receiving Notifications from iPhone 7

[F0xy_roxy]

I am super frustrated with how my versa which i bought 2 weeks ago and my iphone 7 will not display notifications.  I am not sure what I am doing wrong.  I have the bluetooth on - they are paired.  I am getting to the point of why did i waste my money on it.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @F0xy_roxy thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know you've already checked everything is paired. Tell me, have you restarted your Versa already by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. Now, if you have already restarted your Versa, make sure it's not currently in the Do Not Disturb (DND) mode by pressing down the button on the side for 2 seconds, in here check that Notification have been set to ON.

If everything seems to working fine, I would like to suggest you to reset Notifications from the Fitbit app following these steps:

- Go to the Bluetooth settings on your phone and tap on tracker. Then tap on Forget this Device. 
- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. 
- Open the app again and tap on Account > Your Tracker > Notifications. You will receive the following Pop-up:

- Then, once you tap on Set Up, the app will begin setting up your tracker with the Bluetooth on your phone, which will prompt the next pop-up:

- Tap Pair

- Once you get back to the tracker options, tap on Notifications an enable the ones you'd like to receive. 

Additionally, please go to your phone Settings > Notifications > Fitbit and Settings > Notifications > Messages and check that the following is enabled:

Thanks for your patience and understanding, if there's anything else we can do for you, please feel free to reply.