Versa not syncing correctly.

[Jennifer_nicole]

I’ve gone through and I have tried everything posted about my versa not syncing with my app, and it’s still not working. I’m showing 8313 steps on my versa and 3325 steps on my app.

Moderator Edit: Clarified Subject.

[SteveH]

I don't know what you have tried already but here are the usual steps to take:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

[MarcoGFitbit]

Hello @Jennifer_nicole, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @SteveH, thanks for all your help. 

@Jennifer_nicole, I appreciate your participation in the Forums and for sharing your experience with us. In case you have tried the troubleshooting steps provided by @SteveH and these were helpful for you, please mark his post as an accepted solution. This will help other members of the Community. 

In case you need further assistance, please feel free to reply, have a great day.