Versa not syncing with iPhone

[Nohazem]

Hi

My iphone App is not syncing with my fitbit, the bluetooth can not read my Versa.

This happened since 2 days now and I can not track my activity.

I tried all the tricks of restarting Versa, switching on and off bluetooth, removing the app and downloading it again, switching in and off the phone...even I removed my Versa and tried to connect it again but it doesn't want to connect me with it again.

Please Help, is it damaged or what?

Moderator edit: Clarified subject

[LanuzaFitbit]

Hello @Nohazem.

Thanks for trying all of those steps before posting in here. I have moved your post to the iOs since it was posted on the Android one.

In this case there is one more steps I'd like to recommend. Please try the following:

1. Go into your iPhone's Bluetooth settings.
2. Look for your Versa in the paired devices list in there.
3. Remove the Versa
4. Run the setup process once again.

Let me know if you have any further questions.

[Nohazem]

Thanks for moving my post to the iOS I didn’t notice that there are 2 different posts.

I already did this step too and still not working on my iphone yet syncing is working on the iPad 😞 

I do not know why this is happening 

[MarcoGFitbit]

Hello @Nohazem, I hope you're doing well, it's nice to see you around. 

I appreciate you have taken the time to reply and let us know you've already tried the troubleshooting steps provided by @LanuzaFitbit. At this moment I would like to suggest you the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Mollyplusbacon]

I’m having the same issue and I’ve tried all of the above and it still won’t sync and my time is off on my versa. 

[Panda8]

Having the same problems and I’ve done everything you said to do. I removed my Versa and tried to set it up but it only says “connecting to tracker”, I’ve done this on my iPad and my iPhone. This problem started right after the last Fitbit update. HELP!

[MarcoGFitbit]

Hello @Mollyplusbacon and @Panda8, thanks for joining the Fitbit Community, it's always great to welcome new members! 

I appreciate your participation in the Forums and for letting me know you've already tried the troubleshooting steps provided on this thread. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping. 

[Nohazem]

I found that the problem was downloading the mobile tracking, it was conflicting with the app.

When I deleted the mobile tracking it is now working fine.

Thanks a lot

[MarcoGFitbit]

Hello @Nohazem, I hope you're doing well, thanks for taking the time to reply and let us know your issue has now been resolved, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[AZtime]

can you say more about the mobile tracking?