Versa stopped out of blue

[Abrehio]

I’ve had my Versa for over 6 months no issues. Yesterday out of nowhere it stopped working I factory reset it and it took forever to get it to reconnect and even then was having trouble getting it to connect to Bluetooth I’ve restarted the phone and Bluetooth over half a dozen times and I woke up this morning and same thing happened. Getting totally frustrated 

[RicardoFitbit]

Hello @Abrehio thanks for bringing this to my attention, welcome to our Community Forums! It's a pleasure to assist you today with your Versa.

I totally understand how frustrating this matter can be for you, thanks for troubleshooting your Fitbit prior posting. To better assist you, when you say that your Versa stopped working, you mean that's not responding anymore or you're having difficulties syncing your Fitbit with your mobile device? More information related to the actual concern will be appreciated. In the meantime I receive your answers, make sure that the Fitbit app, mobile device and Versa are up to date. Also, check our list of compatible mobile devices.

Looking forward to your reply. Let me know if you have any additional questions. 

[Abrehio]

I mean it won’t connect to Bluetooth on any device phone or laptop or if it
does it says enter the 4 digit code then says it can’t connect I’ve tried
resetting phone, versa, and Bluetooth numerous times and nothing works. I
have a iPhone 5s and have uninstalled Fitbit app and reinstalled app as
well

[Abrehio]

UPDATE:  i got it to connect somehow last night (it took hours to go from factory reset and update) but it still won't sync correctly  the time is off by over an hour no matter what i do it will not connect to any device(Iphone 5s and a windows 10 laptop) i was able to log into my husbands fitbit and sync his versa on my phone but when i go to mine it just keeps saying looking    i've shut off bluetooth and turned it back on as well as force quitting fitbit and logged back in and restarted phone .like i said it was working fine for over 6 months no issues then starting friday it stopped working and ive been having trouble ever since I can't afford to go buy a new one and i use this on a daily basis so i'd really like to get it fixed ASAP 

[RicardoFitbit]

Thanks for your reply and update @Abrehio, I'm happy to continue assisting you. My apologies for the delay in replying your post. 

Seems odd that after trying some troubleshooting steps and with another device you're still experiencing difficulties with the setup process of your device, thanks for your patience. If you haven't already done so, I recommend you to check the troubleshooting steps from our help article: Why can't I set up my Fitbit device? and let me know how it goes. Make sure that your Wifi connection is strong enough and also try with mobile data if possible. Some of the steps that are specified there were already done, however. the specific order that's specified there is really important.

I'll be here if you need anything else, keep me posted. 

[Abrehio]

I have done all the troubleshooting for the phone numerous times. Still
having trouble with it connecting even with me sitting right in front of my
WiFi and the time doesn’t always show the correct time for example it’s 11
minutes slow but I’ve had it hours off and it’s messing up my sleep
tracking on the rare occasion it actually syncs

[Abrehio]

Update: Since i did everything in the troubleshoot i contacted customer support and am within warrenty for a brand new versa 

Moderator edit: Format 

[RicardoFitbit]

Hey @Abrehio thanks for your reply and update, it's a pleasure to continue assisting you. Sorry for the delay in responding.

I'm happy to know that our Customer Support team assisted you accordingly to our warranty policies and provided you with a replacement Versa device to get you back on track. That said, I recommend you to contact them back if you have any additional questions about your order status or contact me back if you need anything else.

Have a nice weekend! See you around.