Versa won’t stay paired with iPhone 11

[gemlc]

I’ve got a new iPhone 11 and every day the versa unpairs itself and the phone says it cannot be found despite it being on, charged and in range. 
I was already having the lack of notifications issue with my old phone after the iOS software upgrade, but now my phone won’t even stay connected to the versa. This is so frustrating and makes me wish I’d just paid the extra for the Apple Watch. 

Fitbit, can you provide any update on how your working to fix these issues?

[SunsetRunner · Accepted solution]

Hello @gemlc 

I see your having syncing issues. I have noticed this problem occurring quite often after that pesky iOS update. Hopefully I can help you with your syncing issue. First let’s try to restart your Fitbit Versa. All the steps I give you will not cause you to lose any of your Data. 
here is how you restart your Versa: 

1. For Fitbit Versa and Fitbit Ionic, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. For Fitbit Versa Lite Edition and Fitbit Versa 2, hold the back button for 10 seconds.
2. Let go of the buttons. Now see if syncing has resolved 

if restarting your Versa doesn’t resolve your issue then let’s see if a reinstall of the Fitbit app will. Again you will not lose data doing this.

Here’s how:

1. Log out of the Fitbit app and force shut the app by swiping up

2. completely uninstall the Fitbit App from your device

3. now completely shut down your device and wait about 1 min then restart your device 

4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store

5. once it’s installed, log into your device as you normally would with username and password 

6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth.

7. When prompted by your Bluetooth tap yes 

8. now try to sync 

Doing this will give you the cleanest install and should repair your syncing time issues.

I can TRY to help with the notifications issues but this is a known issue with Fitbit and the are working on it. These steps have indeed helped some individuals but did not for others. (I can’t figure out why that is....maybe different device types) But its worth a shot to try.

Please look at and complete all these steps: 

Tap your profile picture in upper left

scroll down to the name of your Fitbit and tap it (It’s located just under “My Family”

scroll down and tap notifications 

enable the notifications you want in green 

now simply tap “today” at the bottom of your screen to get back to the main page 

Now lets make sure your iOS device is set up correctly:

go to:

device>settings>location services >Fitbit> select Always 

also Go to:

device setting>Fitbit>Location>select Always 

also go to:

device settings >notifications >messages>Select always under show previews 

now go to your Bluetooth settings and look for your Blaze and see if there is a small letter “ i “ with a circle around it. If there is tap that little “ i “ and see if now the Shared notifications appears. If so enable it. 

now try sending yourself a test text

I’m hoping this helps.... Please come back and let me know if this resolves your issue and answers your questions 😃

[SunsetRunner]

Hello again @gemlc 

I just wanted to touch back with you to see if my suggestions help resolve your issues or are you still experiencing problems. Please keep me updated. 😃

[Rooster2]

Couldn’t get a new iPhone 11 to pair with a fit bit versa 2.  Tried everything including deleting Fitbit app turning off the iPhone trying to use the The Aeroplane Mode off and on and still nothing worked. Then discovered an obscure thought regarding deleting the device from your old iPhone. Did that and everything worked immediately. So the sequence to fix is first delete from your old iPhone and then everything should work without any problems hope this helps Those that have suffered this problem and that becomes a priority item when installing fit bit on a new phone

[nmlauni]

Hello,

I've tried all of these and my phone still will not stay paired. It paired after for about 10 mins but went back to not showing any notifications? I'm not sure what else to do at this point besides cut my losses and sell the thing. Is fitbit working on a solution for these pairing issues because it seems as if I am not the only one. I've been a fitbit user for years but I think it may be time to make the switch to an Apple watch 

[id2]

I can receive everything except text messages and have tried all of the options mentioned. 

[Rooster2]

Sorry can’t specifically help u with this

Maybe try rebooting your Versa and turning Bluetooth off for a couple minutes then on and then try to pair again hold your lh button on Versa down

Good luck.

Sent from my iPhone

Moderator edit: removed personal info

[JuanJoFitbit]

Hi @nmlauni @id2, I'm sorry to hear about the pairing issues that your Fitbit device has experienced. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

Regarding the notifications issue, please try the steps included in this help page and see if the issues get fixed.

Thank you for your help my friend @Rooster2.

I'll be around if any question arises.

[jnicola23]

what do you do if you've done all of this along with factory reset and it's still occurring? multiple attempts with Fitbit agent as well. I was told I would be contacted by uppers but have yet to receive even an email confirming that this has happened. what is going on? this is extremely frustrating!

[JuanJoFitbit]

@jnicola23 Thank you for participating in our Fitbit forums. I understand how you feel about this. However, our team will contact you via email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

If you have any question, you can also contact our Support team with the reference number they provided and they'll be happy to assist you.

We appreciate your feedback and patience with this.

See you around.

[SunsetRunner]

Hi there,

I am having the same issue and have been for about two months. I have done absolutely everything, step by step that was mentioned in your post and absolutely nothing is working. I cannot seem to resolve the issue. 

Do you have any other suggestions?

Thank you!