Voice cues counting 0.62 mile instead of 1.0 mile

[Cauteleux]

Hi there,

My run cues are showing during a run, and on the app after a run, every 0.62 miles instead of 1.0 mile.  Oddly, the overall stats at the top of the page on the app give me average pace per mile!

Logging in on a laptop, I have definitely set the distance to centimetres, and made sure the run cues are every 1.0 mile in the device settings.

I have even followed the advice given to another user who had the reverse problem of wanting every 1.0 km, but getting every 1.6 km.  The advice was to switch to the 'wrong' distance setting (miles or km), log out of website and also the app, log back in to make sure it changes, then change it to the correct settings, log back out again, and log back in!  So some kind of reset.  I've done that, and it still shows as 0.62 miles.

Any thoughts?

Thanks,

David

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Cauteleux, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate you have brought this to my attention and for letting me know the troubleshooting steps you've tried so far. Since when have you experienced this situation? Have you tried to uninstall and reinstall the app?

Would it be possible for you to reply to me with some screenshots where the issue is showing? That will be very helpful for me to check this further. 

Thanks for your patience and understanding, I'll be waiting for your reply. 

[Cauteleux · Accepted solution]

 I tried again to change settings from miles to km, then back to miles again, and hey presto my run cues are now every 1 mile, so all is good.

[MarcoGFitbit]

Hello @Cauteleux, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved, I'm very glad it got resolved after changing your settings a couple more times. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will faind great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!