Walk not synching? (my phone battery died)

[ruairidh]

(UPDATE: moved to the iOS App forum, as more relevent there) 

Hi all! 

I went on a 8km walk last night and unfortunately my phone battery died 7km in. 

When I got home and charged it, the apps says the walk isnt synced, and when I try sycing again, it doesn't work.

Annoyingly, as a result, the app is showing "2 of 5 days", but recoginses the three days exercise on the calendar: 

Does anyone know how to sync the exercise, and then as a result, have "3 of 5 days" show? 

Many thanks for any help or insight! 

Ruairidh

[ruairidh]

Hi all! 

I went on a 8km walk last night and unfortunately my phone battery died 7km in. 

When I got home and charged it, the apps says the walk isnt synced, and when I try sycing again, it doesn't work.

Annoyingly, as a result, the app is showing "2 of 5 days", but recoginses the three days exercise on the calendar: 

Does anyone know how to sync the exercise, and then as a result, have "3 of 5 days" show? 

Many thanks for any help or insight! 

Ruairidh

[MariamV]

A warm welcome to our new friend @ruairidh! Thanks for bringing this up to my attention. Actually, I've been researching in the Community and I was able to find out that this is a known issue and our team is already aware of the situation. Rest assured, a fix is currently being worked on and hopefully will be implemented in a future update. Click here to go to the main thread discussing this topic. I truly apologize for any inconvenience that this causes.