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Walks counting twice and HR zones not showing correctly

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‎05-17-2021 16:12 - last edited on ‎05-19-2021 14:19 by

‎05-17-2021 16:12 - last edited on ‎05-19-2021 14:19 by

App is counting my walks twice, not to mention the percentage of fat burn, cardio, peak is not showing correctly. 

 

 

Moderator edit: subject for clarity 

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‎05-19-2021 14:18 - edited ‎05-19-2021 14:21

‎05-19-2021 14:18 - edited ‎05-19-2021 14:21

Welcome to the Fitbit Community, @KTK75.

 

Thanks for the details shared in your post. I recommend trying the following:

 

  1. Log out from the Fitbit app.
  2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
  3. Force quit the Fitbit app.
  4. Clear your iPhone's cache: How to Clear Your Browser's Cache on an iPhone.
  5. Reboot your phone.
  6. Open the Fitbit app and log back in to your account.

You can delete an exercise or activity by following the steps in How do I edit or delete an exercise or activity in the Fitbit app?

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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