Watch not syncing heart rate and hourly steps to the app

[LucyBlueBell50]

I am unable to sync the watch to the app for the heartrate and the steps each hour.  I have deleted the app. reset the watch nothing seems to work. Anyone?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @LucyBlueBell50.

Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team regarding this, please continue working with them. I know they will be glad to help you out and provide a solution.

See you around.

[LucyBlueBell50]

NO ONE HAS GOTTEN BACK TO ME YET. Still no resolve….. please help

[LiliyaFitbit]

Thank you for your reply, @LucyBlueBell50.

I understand how you are feeling and recommend reviewing your inbox. Please make sure to check your spam and junk folders. 

See you around.

[LucyBlueBell50]

Can it be sent again???????please?

Sent from my iPhone

Moderator edit: personal info removed

[Max_peck]

I’m having a similar issue except mine doesn’t show heart rate and doesn’t show sleep score. 

[LiliyaFitbit]

Thank you for your reply, @LucyBlueBell50. Welcome to the Fitbit Community, @Max_peck.

@LucyBlueBell50 I've sent this information to our Support team and you should receive an email from them soon. You can also contact our Support team via chat or phone. Click here to get connected. 

@Max_peck Thank you for joining the thread and sharing that you're experiencing a similar issue. I would like to advise that you must see sleep stages in order to see a sleep score. For more information, see What should I know about sleep stages? and What's sleep score in the Fitbit app? If you don't see your heart rate, please try our tips in What factors can affect my heart-rate reading on my Fitbit device?

Hope this helps. 

[Max_peck]

I tried the suggestions you gave me but no luck. Sleep monitoring stopped  Friday (June 19th) at 12:33AM and hasn’t worked since -along with my heart rate monitoring. 

[LiliyaFitbit]

Thank you for your reply, @Max_peck.

I appreciate your efforts and the additional details. I was able to see that you have already contacted our Support team. I know they will be glad to help you out and provide a solution. I recommend you continue working with them since they have already all the details and special tools to continue assisting you. 

See you around.