Water logging history is in ounces

[ocrose61]

Is the water logging feature going to be fixed? I have logged 64 ounces of water daily for years and now it shows two ounces daily for years. At this point, I’m actively shopping for a new device and platform. This is very disappointing. I’ve also had steps disappear as I’m walking.

Moderator Edit: Clarified subject and word choice

[LizzyFitbit]

Hi there, @ocrose61.

Thanks for bringing this to my attention. I wanted to let you know that this issue with the water intake history showing in ounces was escalated to our team and they're working hard to get it fixed.

I understand where you're coming from and apologize for this inconvenience this has caused. Please know we'll share more information as soon as it becomes available.

[ocrose61]

Thank you. I have almost always logged water using MyFitnessPal since they are linked and that is no longer logging accurately. Eight ounces logged in MyFitnessPal comes out a fraction of that in Fitbit so it’s no longer accurate that way. 

[LizzyFitbit]

@ocrose61 It's good to see you around.

You're welcome, and thanks for the additional information. I understand you're experiencing some trouble with the data being logged on MyFitnessPal. It seems this issue is affecting the water tracking tile, and other related features.

Please know that our team is actively working on resolving this, and we'll definitely keep you informed once we receive more information.

[Allie-L]

Did they ever make progress on this?? I have the same issue, and my data never came back!

[LizzyFitbit]

Hi there, @Allie-L.

Thanks for joining this thread. I want to let you know that our team continues working hard to bring a fix for all our members. I'm sorry for this inconvenience and rest assured that I'll update this thread as soon as I receive more information.

[LizzyFitbit · Accepted solution]

Hi there, @ocrose61 and @Allie-L.

I have great news to share. A fix for this issue regarding your historical data showing up in ounces is coming in our next app release. The Fitbit app 4.43 is slowly rolling-out to all our members, so please install it as soon as you see it available in the App store.

Once again, thanks for your patience throughout this process. Keep me posted on the outcome.

[ocrose61]

Thank you!  It works now. I really appreciate it. 

[LizzyFitbit]

@ocrose61 It's great to see you around.

That's awesome news! I'm glad your water logs are displayed correctly on the Fitbit app and thank you for keeping us posted. I hope you can keep working toward your goals.

Have a good one!