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Weekly Alta Fitbit report not received for 2 weeks

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‎05-10-2020 10:32

‎05-10-2020 10:32

Suddenly stopped receiving weekly Fitbit reports on how many steps etc for a full week

Anyone know how to solve this

 

 

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‎05-11-2020 16:40 - edited ‎05-11-2020 16:42

‎05-11-2020 16:40 - edited ‎05-11-2020 16:42

Welcome to the Fitbit Community, @Sherlagh.

 

I am sorry to hear you stopped receiving your weekly Fitbit reports. Thanks for trying to resolve this and I am here to help. Reports are sent out on Mondays and continue through Tuesday. I recommend checking your spam/junk folders if the emails are not in your inbox.

 

Let me know if you're still unable to locate your weekly reports. I'll be glad to assist you further.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-11-2020 16:40 - edited ‎05-11-2020 16:42

‎05-11-2020 16:40 - edited ‎05-11-2020 16:42

Welcome to the Fitbit Community, @Sherlagh.

 

I am sorry to hear you stopped receiving your weekly Fitbit reports. Thanks for trying to resolve this and I am here to help. Reports are sent out on Mondays and continue through Tuesday. I recommend checking your spam/junk folders if the emails are not in your inbox.

 

Let me know if you're still unable to locate your weekly reports. I'll be glad to assist you further.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-11-2020 23:28

In response to LiliyaFitbit

‎05-11-2020 23:28

Thank you for your reply

I have started yesterday to receive my weekly report again thank you

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‎05-13-2020 14:37

In response to Sherlagh

‎05-13-2020 14:37

Hi @Sherlagh, thank you for your reply.

 

I am glad to hear you received your weekly report. Thank you for posting the update here. I hope you continue enjoying the Fitbit experience and working on your goals. 

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

 

Keep on visiting the forums. Happy stepping!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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