Weekly Calorie Averages are not correct.

[Mromain87]

Starting a couple weeks ago, the calorie averages for the week on my Fitbit app have been incorrect. As you can see from the screenshots the averages are not correct given the calories entered for the week. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Mromain87, I hope you're doing well, it's nice to see you around. 

Thanks for bringing this situation affecting weekly calorie averages to my attention. It seems the app is not updating the information correctly with the one in our servers in which case I would like to suggest you the following:

• Force-quit the app. 
• Log out from the app, restart your phone and log back in. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Mromain87]

I did this and it still does not work. Still reads incorrect. I also tried reinstalling the app, and it did not fix the problem

[MarcoGFitbit]

Hello @Mromain87, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have let me know you've already tried the troubleshooting steps I've provided. If the information you see is being synced from MFP, my best recommendation would be resetting the link between Fitbit and MFP, then check if the issue gets resolved. 

Thanks again for your patience and understanding, give it a try and keep me posted! 

[Mromain87]

@MarcoGFitbit that did not work 

[MarcoGFitbit]

Hello @Mromain87, I appreciate you have taken the time to reply and let me know the latest troubleshooting steps did not resolve this issue. 

At this moment I will forward this situation to our team so they can check this further. In the meantime, I would like to gather some information from you so I can forward it too:

• iPhone model you're using.
• OS version running on  your phone.
• App version installed in your phone (go to Account > Help to get it)

Thanks for your patience and understanding, I'll be waiting for your reply. 

[Mromain87]

@MarcoGFitbit

iphone X 

iOS 11.3.1

Fitbit 2.50 (760)

[MarcoGFitbit]

Hello @Mromain87, I hope you're doing well, thanks for replying with the information required. 

At this moment I will forward your information to our team so they can take a better look at this situation. Once I have more to share with you about this issue, I'll make sure to update this thread accordingly. 

Thanks again for your patience and understanding, if there's anything else you might want to add, please feel free to reply. 

[jetsetfoody]

Wow, it's been over a year and fitbit STILL hasn't gotten back to you. 

I am having the same problem and have followed same steps. It appears that the weekly caloric average is not accounting for any calories you have to manually add, known as "quick add calories". Why? I don't know. It only accounts for the calories that were added from MFP.