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Weight is showing 0.2 and can't update

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‎06-07-2022 06:03 - last edited on ‎06-13-2022 16:16 by Fitbit Moderator

‎06-07-2022 06:03 - last edited on ‎06-13-2022 16:16 by Fitbit Moderator

Weight is showing 0.2 and can not update, this going on for two weeks

 

Moderator edit: updated subject for clarity

Best Answer
4 REPLIES 4

‎06-13-2022 16:14

‎06-13-2022 16:14

Thank you for visiting the Fitbit Community, @danfry69.

 

I’m sorry to hear about the difficulties you experienced with your weight.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

Have you received the answer you were looking for? Choose the post as the best answer!

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¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer

‎08-27-2022 17:47

In response to EdsonFitbit

‎08-27-2022 17:47

We're seeing the same problem now for weeks too.  When doing a data export to CSV, the data is correct so the problem is likely with the display of values on the page.  The weight chart and table is incorrect showing 0.2 lbs for all weights.

 

Here is the link to the page with the bug: https://www.fitbit.com/weight?period=all

 

Copy and paste from page showing incorrect values:

This Week 0.2 lbs
Today - 7:06 PM
20.7% Fat 0.2 lbs
Tue - 9:47 AM
21.1% Fat 0.2 lbs
Mon - 1:29 PM
20.8% Fat 0.2 lbs
Sun - 4:43 PM
20.4% Fat0.2 lbs
Week of Aug 14th0.2 lbs
08/20/2022 - 9:43 AM
21.4% Fat0.2 lbs
08/16/2022 - 3:30 PM
22% Fat0.2 lbs
08/15/2022 - 6:52 PM
21.7% Fat0.2 lbs
08/14/2022 - 4:55 PM
21.5% Fat0.2 lbs
Week of Aug 7th0.2 lbs
08/13/2022 - 4:25 PM
21.3% Fat0.2 lbs
08/12/2022 - 3:15 PM
21.3% Fat 0.2 lbs
08/11/2022 - 2:47 PM
21.1% Fat 0.2 lbs
08/10/2022 - 10:05 AM
21.1% Fat 0.2 lbs
08/09/2022 - 5:48 PM
20.9% Fat 0.2 lbs
08/08/2022 - 7:38 PM
20.9% Fat 0.2 lbs
08/07/2022 - 3:14 PM
21.1% Fat 0.2 lbs
Week of Jul 31st 0.2 lbs
08/06/2022 - 4:43 PM
21.1% Fat 0.2 lbs
08/05/2022 - 5:18 PM
21.2% Fat 0.2 lbs
08/04/2022 - 6:35 PM
21.3% Fat 0.2 lbs
 

 

Best Answer

‎12-13-2022 09:58

‎12-13-2022 09:58

So we have a problem, experienced by a number of us, that has been active for four months. Fitbit .... an answer please.

Best Answer

‎12-13-2022 10:56

In response to danfry69

‎12-13-2022 10:56

I provided browser logs and screenshots showing the issue.  A couple months later, I asked for an update and received the following email below.  I asked a couple of times since then and now Fitbit doesn't respond at all to the ticket/emails.

 

Thanks for contacting us back and asking for a ETA.

We’re aware of it and are working to identify a resolution as quickly as possible. At this moment we don't have a specific time frame. We appreciate your patience.

For help with your Fitbit device and services, see help.fitbit.com

Sincerely,

Grethel and the Fitbit Team

Best Answer