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Weight loss is not updating in the Fitbit app

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‎01-13-2019 07:13 - last edited on ‎01-14-2019 08:26 by Fitbit Moderator

‎01-13-2019 07:13 - last edited on ‎01-14-2019 08:26 by Fitbit Moderator

On my home front page, the weight lose area always says I have lost no weight?  I log new weight each week and am losing.  I click on the weight and the graphs say I am losing but for some reason the home page says 0 lost??  Can anyone help me?  Thanks!

 

Moderator edit: updated subject for clarity

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‎01-14-2019 08:24

‎01-14-2019 08:24

Welcome on board @Wolfeman86! This seems like a very odd situation and I would like to suggest going to your online Dashboard and check if the Weight loss is correct there. It's possible the information is not updating correctly in the Fitbit app, which is why my recommendation would be:

 

  • Force-closing the app by double tapping the home button and swiping up the app
  • Log out from the app, restart your phone and log back in.

In case the Weight loss is correct on the online Dashboard but not on the Fitbit app, please reply to me with screenshots of the discrepancy so I can check this further. 

 

I've moved your post to the iOS App as there are more chances to get related replies here.

 

Looking forward to your reply.

Maria | Community Moderator, Fitbit


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