What bugs or problems are still present in the iPhone (IOS) version 4.x app?

[JMark235]

Fitbit (e.g. Google) has made some significant changes to the Fitbit app and I'd like to start a thread that documents all of the current bugs or problems with the v4 app in one place. Hopefully, Google will monitor this thread and expedite problem resolution. Please adhere to the following when posting on this thread.

1) Only post issues with the app on the iPhone and not on Android.

2) Please specify which model iPhone and which Fitbit watch you are using and which version of IOS and the Fitbit app the problem exists on.

3) When describing a problem, please be specific and include pics when possible.

4) If you are able, specify which version 4 release the problem started with (4.01, 4.02, 4.03, etc.)

5) Please do not post problems with Fitbit wearables. This topic is only for problems with the Fitbit app version 4.0+ running on iPhones.

[Lbkeikcoo]

Thank you.  Really missing my exercise zones.  No need to pay premium fee with such a poor app performance. Roll back should be done immediately.  

[ArrowsAndSpurs]

iPhone 12

I'm REALLY tired of this app freezing on a daily basis, and often multiple times per day.  It froze occasionally before the update, but it is significantly worse since the update.  The blank screen (screenshot attached) when trying to log a food has also been happening on an almost daily basis since the "upgrade."  I hate to do it.  I love my Charge 5 and HAD been quite happy with the app, but between the constant issues with the app and being forced to have a google account in the near future, I'm bidding farewell to Fitbit. 

Blank Screen When Trying to Log Food

[JMark235]

Fitbit just released v 4.06 last night (04DEC23) and the exercise zones screens have been reworked. On my Versa 2 the zones are present. If you haven't already done so, you might upgrade to v 4.06 and let us know if your problem is fixed. As an FYI, my preliminary observations are that the battery drain problem also appears to have been fixed. Note that there never was a v 4.05 of the app released.

[out2lunch]

One of the worst features of the update is that exercise details incl heart rate are not being displayed, you only get a summary. To see your heart rate during an exercise you have to open the fitbit dashboard on a browser. Crazy.

[JMark235]

I am using a Versa 2 on an iPhone 13 mini and v 4.06 of the Fitbit app and I am able to see exercise heart rate. I have noticed that the heart rate graph doesn't always load and then I have to back out of the individual exercise detail and then tap the exercise again that I want the detail on to get the graph and sometimes the graph is very slow to load. Like most of the new app screens, there is a lot of white space resulting in having to scroll quite a bit to get all of the info.

(10JAN24 - This problem appears to have been fixed in v 4.08)

[troutteaser]

4.06 sucks!

[troutteaser]

iPhone 14 Pro on iOS.17.1.2.  Fitbit version 4.06 is garbage!! App still freezes, activity still rounding to minute, gps map doesn’t load after activity. Roll it back, please.

[JMark235]

The v 4.06 app update released earlier this week has generally resolved the battery drain problem on my Versa 2 with the exception of 1 scenario that recently developed.

I went for a walk yesterday AM, manually started the exercise tracking but then apparently forgot to stop the exercise when I finished. When I woke this AM there was a message on my watch asking if I wanted to end the exercise. After the walk I took the watch off due to doing a DYI project and didn't remember to put it back on until just before going to bed. During the hours that I wasn't wearing the watch the battery usage screen showed the app running 100% of the time in the background although the total time, pace and distance for the walk was correct. The app somehow determined accurately when I had stopped the walk at the time that I actually did stop the walk. The map of the walk was almost a solid black spaghetti bowl of lines.

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Fitbit app freezes,

I'm using a Versa 2 with an iPhone 13 mini running IOS 17.1.2 and v 4.06 of the Fitbit app.

Especially since the v 4.06 app update (thanks for fixing the battery drain problem), I've noticed more frequent instances where the app appears to freeze and in some cases where the app actually does freeze. The freeze problem appears to only occur on the redesigned screens. I say appear to freeze because in some cases the information on the screen such as exercise heart rate or run/walk map will display after a really long wait of 30 seconds or more. In other cases the information will not display even if I wait longer but the app isn't frozen and I need to back out of the app page and then go back in to the page for the info to display. (10JAN24 - These freezes appear to have been fixed in v 4.08).

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Yes, there is a problem with the redesigned exercise screens. I've noticed that the app frequently takes a long time to load the run/walk map or exercise heart rate graph and appears to have frozen. Fairly frequently the map and heart rate graph will load after 30 seconds or so but in some cases I need to back out of the exercise detail screen and then go back in for the info to display. (10JAN24 - These problems appear to have been fixed in v 4.08)

[out2lunch]

Thanks. I tried to reload several times, and can only see Duration, Zone min, Steps, and Energy burned, no heart rate or graph

[JMark235]

The Fitbit app version 4.08 for IOS was released on 08JAN2023. Note that there isn't a version 4.07 or 4.05.

My initial assessment is that this is version brings some significant improvements. Overall the app is much faster, the long delays before doing something are largely gone and I haven't experience a lockup (screen freezes for an extended period of time) yet. On the exercise screen, the heart rate graph redraws immediately, you don't need to go into/out of edit (pencil) to get it to redraw and the time in each zone is now accurate. The pace times for walk/runs completed after the update is now accurate (was duplicating the last lap) but still duplicated for walks/runs completed before the update installation. The first sync of the day correctly displays 'Today' now rather than 'Yesterday'.

Note that it doesn't appear that they have changed the Weight, Heart or all of the Health Metrics sections yet. Hopefully the changes for these sections will be less problematic than previous changes.

It is really unfortunate that Fitbit (Google) doesn't have a web page that lists all of the open issues with work arounds if available and estimated resolution.